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About the Children's Ombudsman for the State of Maine
A resource for families concerned about STATE of MAINE's Department of Health and Human Services involvement with their children.
Ombudsman Principles
- To provide a safe and cooperative format to solve the problem.
- To provide services in a caring, objective and impartial manner.
- To foster a blame-free working situation.
- To work in the best interest of the child.
- To improve the system of service delivery and the way the STATE of MAINE's DHHS provides services to children and families.
- To tell people about Ombudsman services and to continually work to improve those services.
The Ombudsman will:
- Look at complaints and see if he/she can help.
- Get more information.
- Notify STATE of MAINE's DHHS of problems.
- Work with people to find out what is wrong and try to fix the problem.
- Provide services, as needed, to iron out difficulties.
The Ombudsman will also:
- Help families get the assistance and the support they need.
- Provide information and technical assistance to STATE of MAINE's DHHS caseworkers and managers.
- Make recommendations to improve the system.
- Answer questions about the role and duties of the Ombudsman.
Seek help from an Ombudsman when:
- You are concerned about what is happening between your children and STATE OF MAINE's DHHS.
- You think that STATE of MAINE's DHHS is interfering with your rights as a parent.
- You disagree with the plan developed by a STATE of MAINE's DHHS caseworker.
Updated: Dec 21st, 2009 - 10:15:23
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© 2003, Maine Children's Alliance.
303 State St., Augusta, ME 04330-7037 (207) 623-1868 or (866) 621-0758
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